Customer-Service-Standard

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1. Customer Service Standard
- 1.1. Disclaimer
- 1.2. Customer Service Standard Introduction
- 1.3. How to Navigate this Module
- 1.4. Organizational Classification Chart
- 1.5. Introduction Video
- 1.6. Module Topics
- 1.7. Who Must Be Trained and When
- 1.8. What the Accessible Customer Service Training Must Cover (2 pages)
- 1.9. Purpose of the Accessibility for Ontarians with Disabilities Act, 2005 (2 pages)
- 1.10. Definition of Disability and Being Alert to Barriers (2 pages)
- 1.11. Knowledge Check #1
- 1.12. Customer Service Standard – The Requirements (4 pages)
- 1.13. Customer Service Standard – The Documentation Requirements (2 pages)
- 1.14. Knowledge Check #2
- 1.15. Serving People with Disabilities - Introduction
- 1.16. People with Physical or Mobility Disabilities (2 pages)
- 1.17. People with Vision Loss (2 pages)
- 1.18. People with Hearing Loss (2 pages)
- 1.19. Knowledge Check #3
- 1.20. People Who Are Deafblind
- 1.21. People with Speech or Language Disabilities
- 1.22. People with Learning Disabilities
- 1.23. People with Developmental Disabilities
- 1.24. People with Mental Health Disabilities (2 pages)
- 1.25. Knowledge Check #4
- 1.26. People Who Use Service Animals (2 pages)
- 1.27. When a Service Animal is Prohibited by Another Law (3 pages)
- 1.28. Knowledge Check #5
- 1.29. People with a Support Person (2 pages)
- 1.30. People Who Use Assistive Devices
- 1.31. Devices Offered by Your Organization
- 1.32. Knowledge Check #6
- 1.33. Serving People with Disabilities – At Home or Over the Phone
- 1.34. If There Are Difficulties Accessing Your Goods, Services or Facilities (3 pages)
- 1.35. Recap – General Tips
- 1.36. Knowledge Check #7
- 1.37. Summary
- 1.38. Certificate
- 1.39. Disclaimer